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FAQ

Super Juice
What is Super-Juice? How does it differ from other products on the market?

Super-Juice is “living” juice made with a good portions of raw vegetables and that has a low sugar content.

“Living” juice is ultra-fresh juice obtained exclusively from fresh raw whole ripe quality produce, extracted with as little alteration as possible (most notably using cold-press), in which there is no additive.

Super-Juice differs substantially from the usual juice one can find in all shops: it is way more energizing and nutritious (particularly in micronutrients), puts less stress on your blood sugar, and also tastes a lot better, closer to the original ingredient.

Super-Juice vs. fruit juice

Popular fruit juices such as orange juice, apple juice or grape juice have high sugar (simple carbs) content. As there is no fiber or healthy fats in juice, nothing slows down the absorption of sugar, so a high stress is put on blood sugar, which in the long can exhaust your pancreas and cause other issues. Super-juice is the answer, since it has no or a low sugar content, thanks to the use of a majority of vegetables and/or low-sugar fruits.

What is cold-pressed juice?

Cold-pressed juice is juice extracted using a cold press, a specific machine which processes produce at low speed and temperature. Juice extracted using a slow-speed masticating juicer (“extractor”) can also be deemed “cold-pressed”. Cold-pressed juiced is to be opposed to classic juice which is centrifugated, and for good reason: a centrifugal juicer runs at very high speeds and substantially damages the juice’s nutritional properties and taste by way of oxidation and temperature elevation. Centrifugal juicers also do a much poorer job than cold-presses at separating the fiber from the juice, which gives a juice that is less absorbable.

How should I keep Super-Juice?

It should be kept refrigerated at all times prior to consumption, and ideally in a dark place. Any standard fridge will do the trick. Right before consumption, in order to optimize taste and absorption and avoid generating cold, we however recommend letting the juice temperature rise a bit.

What is the shelf life of Super-Juice?

Our Super-Juices sold on the website have shelf life of four to five days. Once open, you should drink your bottle within 12 hours.

What if I freeze Super-Juice?

We recommend fresh and make sure you can get it conveniently on a constant basis. Still, if it is easier for you to freeze juice, you can do so. We recommend freezing the juice right after you receive it. After the freezing and thawing steps, your juice will lose some of its energetic potential and nutritional value, but it will still be better than most standard juices. After thawing, we recommend you drink the juice within 12 hours as its qualities will depreciate much faster than those of fresh juice.

What are the benefits of Super-Juice?

Super-Juice, in addition to satisfying your teste buds, brings you a high dose of highly bio-available micronutrients (vitamins, minerals), antioxidants, enzymes and plant-based active principles. Remember that to make each bottle we press more than half a kilo of veggies and fruits! At the same time, Super-Juice also contains a low to very low dose of directly-absorbable fruit sugars. Super-Juice also contains negligible amounts of fiber.

As such, Super-Juice will do an excellent job at hydrating you, energizing your body and providing it with the elements necessary for smoothly-running cleansing and re-generative functions. Improvements in general well-being and specific ailments usually happen as a consequence, provided you make it a daily habit to consume Super-Juice.

How frequently should I drink Super-Juice?

Modern diet is poor in micronutrients, antioxidants and enzymes, which nevertheless are all necessary for good health. You remember that requirement of 5-10 fruits and veggies per day? Well, Super-Juice is part of the solution and should be consumed everyday.

What are the best ways to incorporate Super-Juice into my daily routine?

You should drink Super-Juice whenever you feel your body asks for it. If you don’t know what that means, or never hear your body ask you for juice, we’ve got you covered:

It is a good time to drink Super-Juice fifteen to thirty minutes before meals, or anytime you usually have a soda or pure fruit juice.

If you want to maximize energy in your day, you can also drink juice in place of a meal or two. Careful: a juice is not a meal replacement, just a “skipper”. If you skip one or two meals using juice, you should make the remaining meal(s) bigger.

What is intermittent juice fasting, liquid until lunch /dinner?

Intermittent juice fasting is the practice of skipping a meal using juice. Since juice 2.0 brings fully bio-available nutrients and does not cost anything to digest, it is purely energizing. If you want to maximize energy in your day, you can therefore drink juice in place of a meal or two. Careful: a juice is not a meal replacement, just a “skipper”. If you skip one or two meals using juice, you should make the remaining meal(s) bigger.

Is Valya Super-Juice safe if I have a medical condition?

We cannot give professional medical advice, we can only tell you what Valya Super-Juice contains.

You should avoid any recipe that includes ingredients that you are allergic to.

Also, our Super-Juice Veggies & Fruits recipes contain fruit sugar and no fiber, so we would recommend diabetics to elect Super-Juice Pure Veggies instead.

As Super-Juice is raw and unpasteurized, and even if the risk is low, if you have a very weakened immune system, you should wait until your immune system is a little tougher. Also, if you are pregnant or breastfeeding, you will want to take that fact into account.

Our Super-Juice Pure Veggies recipes generally have a high sodium content. The sodium is in 100% bio-available form and comes from filtered sea water, but if that is still a problem then we would recommend you avoid this sub-set of products and choose Super-Juice Veggies & Fruits instead.

We are not aware of any medical condition which prohibits micronutrients (save for sodium), antioxidants or enzymes, but if you are affected by one, you should avoid any of our products.

Starting at what age can one drink Super-Juice? 

One can drink Super-Juice starting at the age at which one can eat raw nuts and seeds.

How quickly should I expect to see results from drinking Super-Juice?

The answer can vary heavily depending on individual conditions. That being said, if you do not notice any positive change after a month of drinking Super-Juice daily, you are a very special case.

How about juicing myself at home?

No doubt: Juicing yourself at home using a slow-speed masticating juicer (or a cold press, if a domestic cold-press exists…), will give you a very high quality juice, provided you buy a top-of-the line juicer and put high-quality ingredients inside.

The downside of juicing at home is that you have to invest in a top juicer, maintain it (replacement parts, etc..), and each time: think about the recipe you want to make, purchase top produce, prepare produce and clean up the mess.

We know that many people do not have the time or energy to do that, and we are here to bring a diverse array of very high-quality juice to them.

Natural Shots
What are Valya Natural Shots?

Valya Natural Shots are synergetic blends of juice, superfoods and plants. They are very concentrated in plant active principles and each shot is formulated to support or enhance a particular body function.

What are superfoods?

Superfoods are foods which are much more concentrated than average in a particular nutrient (or several) and/or in a desirable active principle (or several).

How should I keep Natural Shots?

Natural Shots have been subject to zero preservation treatment so as to keep maximal potency. As such, it should be kept refrigerated at all times prior to consumption, and ideally in a dark place. Any standard fridge will do the trick.

What is the shelf life of Natural Shots?

Natural Shots have been subject to zero preservation treatment so as to keep maximal potency. As such, they have a shelf life of three to four days. Once open, a Natural Shot should be consumed immediately.

What are the benefits of Natural Shots?

Natural Shots are designed to support or enhance a particular body function thanks to the use of juice 2.0 and superfoods in synergy. Among the functions we catered to you can notably find immunity, digestion and detox. We also developed energy boosters.

What are the benefits of Natural Shots?

Natural Shots are designed to support or enhance a particular body function thanks to the use of juice 2.0 and superfoods in synergy. Among the functions we catered to you can notably find immunity, digestion and detox. We also developed energy boosters.

How frequently should I have Natural Shots?

You can have Natural Shots every day. We recommend not to exceed 4 shots per day.

How many shots can I have per day?

We recommend not to exceed 4 shots per day.

What are the best ways to incorporate Natural Shots into my daily routine?

Drink Natural Shots when you feel they are most appropriate. If taking shots for digestion, take them right before your meals.

Are Natural Shots safe if I have a medical condition?

We cannot give professional medical advice, we can only tell you what our Natural Shots contain.

You should avoid any recipe that includes ingredients that you are allergic to.

As Natural Shots are raw and unpasteurized, and even if the risk is low, if you have a very weakened immune system, you should wait until your immune system is a little tougher. Also, if you are pregnant or breastfeeding, you will want to take that fact into account.

Our Natural Shots recipes generally have a medium sodium content. The sodium is in 100% bio-available form and comes from filtered sea water, but if that is still a problem then we would recommend you avoid Natural Shots.

We are not aware of any medical condition which prohibits micronutrients (save for sodium), antioxidants or enzymes, but if you are affected by one, you should avoid any of our products.

How quickly should I expect to see results from drinking Natural Shots?

Some shots, such as the Kick, will deliver immediate and noticeable results. Others will affect you in a subtler way or take longer to act. A few days of daily consumption should be enough for any shot to start delivering results.

Starting at what age can one drink Natural Shots?

Natural Shots can be consumed starting at the same age corresponding superfoods can be. After that, it is a matter of point of view. As a general guideline and to be safe, do not give Natural Shots to children under 10.

Nutshakes
What is a Valya Nutshake? How does it differ from other products on the market?

At Valya Nutshake is a drink derived from raw whole nuts and seeds (including coconut), processed in a way that best preserves the taste and nutritional properties of the ingredients, in which there is no additive. All our Nutshakes contain essential healthy fats present naturally in the nuts and seeds, as well as a substantial dose of easily-digestible plant protein.

Valya Nutshakes differ substantially from what you can find in supermarkets: we soak all our nuts and seeds and put a much bigger proportion of them in the shakes. This, combined with the absence of preservation treatment, makes Valya Nutshakes far more nutritious and tastier than any nut milk. 

Why do you soak nuts?

Soaking truly raw seeds starts their germination process, which makes them more nutritious and easier to digest. During this part of the process, several things happen: the seeds release their phytic acids, substances responsible to prevent the seeds from germinating too early and which act in our food as anti-nutrients (diminishing the absorption of minerals, notably). The seeds also convert their complex carbohydrates into simple ones, making them sweeter and easier to digest.

How should I keep Nutshakes?

Nutshakes have been subject to zero preservation treatment so as to provide maximal nutrition and keep best taste. As such, they should be kept refrigerated at all times prior to consumption, in a dark place. Any standard fridge will do the trick. Right before consumption, in order to optimize taste and absorption and avoid generating cold, we however recommend letting the shake temperature rise a bit.

What is the shelf life of Nutshakes?

Nutshakes have been subject to zero preservation treatment to provide maximal nutrition and an awesome natural taste. As such, they have a shelf life of three to four days. Once open, a Nut Shake should be consumed within 12 hours.

What are the benefits of Nutshakes?

Nutshakes, besides being yummy, bring a wealth of micronutrients (especially minerals) and are an excellent source of both healthy fats and easily digestible plant protein. Healthy fats are necessary for general metabolism, and benefit particularly the brain and skin. Proteins are essential building blocks of our body, and are notably needed in the construction of muscular tissue.

What if I freeze a Nutshake?

We recommend fresh and make sure you can get it conveniently on a constant basis. Still, if it is easier for you to freeze a Nutshake, you can do so. We recommend freezing the shake right after you receive it. After the freezing and thawing steps, your juice will lose a bit of its energetic potential and nutritional value. After thawing, we recommend you drink the shake within 12 hours as its qualities will depreciate much faster than those of a fresh shake.

How frequently should I drink Nutshakes?

You can drink nut shakes everyday. The optimal frequency will depend on your individual needs and taste. Nutshakes are more caloric than Super-Juice but these are healthy calories (see our blog post about calorie counting).

Are Nutshakes safe if I have a medical condition?

We cannot give professional medical advice.

You should avoid Nutshakes which contain nuts and seeds that you are allergic to.

Also, our Nutshakes contain fruit sugar and low fiber, so even if they also contain healthy fats which will slow down the sugar absorption, we would recommend diabetics to ask their medical doctor if they can consume the tasty beverage.

As Nutshakes are raw and unpasteurized, and even if the risk is low, if you have a very weakened immune system, you should wait until your immune system is a little tougher. Also, if you are pregnant or breastfeeding, you will want to take that fact into account.

We are not aware of any medical condition which prohibits micronutrients (save for sodium), antioxidants or enzymes, but if you are affected by one, you should avoid any of our products.

Starting at what age can one drink Nutshakes?

One can drink Nutshakes starting at the age at which one can eat raw nuts and seeds.

How quickly should I expect to see results from drinking Nutshakes?

The answer will vary heavily upon your individual constitution. However, if you lack healthy fats or protein and do not see an improvement after a month of daily consumption, we would be very surprised.

What are the best ways to incorporate Nutshakes into my daily routine?

You should drink Nutshakes whenever you feel your body asks for it. If you don’t know what that means, or never hear your body ask you for a Nutshake, we’ve got you covered:

It is a good time to drink Nutshakes for recovery after exercising and as a replacement to unhealthy breakfast items, desserts and snacks.

General
Do you manufacture the products you sell?

We manufacture 100% of what we sell on the website.

Valya Super-Juices that you can find in retail are produced and stabilized by HPP by our partner under our quality control.

Are Valya products organic?

Our juices are certified organic.

Are Valya products vegan?

Yes, but contrarily to some vegans, we think that some animal ingredients such as honey, if sourced in sustainable quantities from responsible people, do not imply animal suffering. This is as far as we will go in “bothering” animals.

Are Valya products raw?

Our Super-Juice, Nutshakes and Natural Shots are 100% raw guaranteed.

Do Valya products contain additives?

Valya products are 100% natural. Rather than using additives to arrange the taste of a recipe, we use quality ingredients. Rather than using additives to extend the shelf life of a product, which does not help nutritional quality, we promote consuming ultra-fresh foods.

I still have questions. How do I get in touch with you?

We are always happy to answer people who dig deep with questions. If you cannot find the answer to your question on this page, please contact us here.

Customized Box & Flexible Subscription
What is a customized box?

On our website, you can order boxes of different sizes. You choose the boxes’ content freely among all our available products.

Why should I order a Valya customized box?

If you want to improve your well-being and health conveniently by drinking and eating something tasty, then you should order a Valya customized box.

What size of box should I order?

A box is made to last five days. The first thing you need to determine is the number of products you want to consume per day. You can find suggestions of uses and quantities in the “How it Works” section, at the very top of the e-shop page. When you know how many juices you want to consume per day, simply multiply it by five to obtain the size of box you need.

Can you tell me more about the price of your boxes?

The price of our boxes is the simple reflect of what they are: a high-value product (good taste, healthy, efficient and convenient nutrition) accompanied by a personalized service (customization, help in choice, delivery).

We are artisans, our input is perishable produce and our process is labor-intensive. We pay wages that make it possible to live decently in Switzerland, but nothing extravagant to anyone. We have a true commitment to innovation and spend a lot of means and effort to be able to offer you new, quality products on a regular basis.

What is the Valya flexible subscription?

The Valya flexible subscription is a no-fixed-term subscription thanks to which you can receive your favorite box on a recurring basis. Our system enables you to adjust several parameters as you go along: box size and composition, delivery days and frequency, vacation periods….

Can I change the composition of my box over time?

Yes! You can do this through your account. We will process your request within 3 days.

Can you tell me more about the price of your boxes?

The price of our boxes is the simple reflect of what they are: a high-value product (good taste, healthy, efficient and convenient nutrition) accompanied by a personalized service (customization, help in choice, delivery).

We are artisans, our input is perishable produce and our process is labor-intensive. We pay wages that make it possible to live decently in Switzerland, but nothing extravagant to anyone. We have a true commitment to innovation and spend a lot of means and effort to be able to offer you new, quality products on a regular basis.

What is the Valya flexible subscription?

The Valya flexible subscription is a no-fixed-term subscription thanks to which you can receive your favorite box on a recurring basis. Our system enables you to adjust several parameters as you go along: box size and composition, delivery days and frequency, vacation periods….

Can I change the size of my box over time?

Yes! You can do this through your account. We will process your request within 3 days.

Can I adjust the delivery frequency over time?

Yes! You can do this through your account. We will process your request within 3 days.

Can I modify my delivery day(s)?

Yes! You can do this through your account. We will process your request within 3 days.

I am going on vacation or a business trip, can I suspend deliveries?

Yes! You can do this through your account. Please advise us at least 3 days in advance.

Do I have to input my payment details each time I order a box?

No, you only have to input your payment details once. If you are using a debit/credit card, your details will stay valid until the expiration of your card.

I ordered my box as a single delivery and would like to have it as a subscription, is it possible?

Yes, you can switch in your account.

Can I change the composition of my box over time?

Yes! You can do this through your account. We will process your request within 3 days.

Can I cancel my subscription anytime?

Yes! You can do this through your account. We will process your request within 3 days.

Juice cleanse
What exactly is a juice cleanse?

A juice cleanse or juice fast is a period of time during which one only absorbs large quantities of juice, and hence eat no solid foods. Our juice cleanses feature juice 2.0 and range from 3 to 14 days. We would call a one- or two-day cleanse a “mini-cleanse”. If you want to do a mini-cleanse, customize yourself a box with the juices that attract you most. We recommend 6 juices per day.

What are the benefits of a juice cleanse?

A Valya juice cleanse involves drinking large amounts of Super-Juice, which means you will get the benefits of Super-Juice, multiplied: profound hydration and mineralization/alkalization, increase in energy levels and of course detoxification and elimination of toxins. Detoxification and elimination are further helped by the fact that a juice cleanse gives your digestive system a break since Super-Juice requires virtually no digestion. The energy which usually goes into digestion is therefore available for detoxification and elimination.

What is a cleanse day like?

It is a tough question to answer: Different people will experience the same cleanse in a different way, based on the state of their organism and within the same cleanse for the same person, each day is different, as the body will progressively adapt to the cleanse.

In general, people feel lighter than usual and report a big gain in energy thanks to the absence of digestion.  The end of the first day and the second day are generally the periods at which people can feel hungry. For nutrition and energy purposes, and to avoid feeling hungry, we recommend you space out bottles to cover the whole day. If you are thirsty beyond the juices, you can drink quality water (filtered or natural, low in minerals) or herbal tea (nothing too strong, and without caffeine is the best). Bearing in mind that it is NOT good to drink a lot of liquid at once (even water), as this puts stress on your kidneys: drink progressively.

The detoxification will usually not start right away in the cleanse, it will begin between at the end of the first day and the end of the second day, depending on the vitality of the person. Detoxification should not provoke symptoms if accompanied by proper elimination. Still, many of us do not have really good elimination and so you can experience some symptoms such as bloating and gas, bad breath, temporary fatigue, headache, back and leg pain, skin irritations. One preventive way is to take off some load on your guts and kidneys by going for lighter food options two days before the cleanse. Two ways to help are to drink a little more (please see above) and to go for a walk outside (oxygenation) or even workout if you feel up to it (elimination by perspiration, slowing down of detoxification).

Can anyone do a juice cleanse?

Anyone who cannot drink Super-Juice cannot do a juice cleanse.

Children under 18 are advised against juice cleanses as they have caloric needs to be met (growth). Pregnant and breastfeeding women should avoid juice cleansing (see below). People who are deficient in a particular nutrient not found in Super-Juice should not do a juice cleanse. Rachitic/bony people should not do a cleanse either. Finally, people who have high levels of toxicity will find it hard to go through a long juice cleanse.

All the people above (except those who simply cannot drink Super-Juice) can safely integrate Super-Juice in their diet and experience some of the specific benefits of cleansing by performing intermittent juice fasting (see “What is intermittent juice fasting?” under the Super-Juice section).

I am pregnant or breastfeeding, should I cleanse?

We recommend against juice cleanses for pregnant or breastfeeding women as they have caloric needs which, if not met, could have substantial consequences. Also, if you are pregnant or breastfeeding, you will want to take into account the fact that cleanses are made of juice 2.0, which is truly raw (no preservation or sterilization treatment).

I am diabetic, should I cleanse?

Ask your medical doctor about it. Our expert cleanse contains only green vegetables juice, no fruit juice at all.

I am on anti-depressants, should I cleanse?

You should definitely cleanse: antidepressants are most of the time highly toxic and addictive. What’s more, your depression might be in part or mostly rooted into a too small level of mineralization of your body.

Which cleanse is the most appropriate for me? How many days should my cleanse last?

The general guidelines are to start with shorter and softer cleanses, and progressively work your way up.

I have allergies or am intolerant to certain ingredients, can you adapt the cleanse?

Yes, please mention it in your order comments or contact us RIGHT AFTER ordering and mention your order number.

What if I don’t like certain juices on the set menu of a cleanse?

For cleanses longer than three days (which involve more than one delivery), you can tell us which juices you did not find tasty ad we will substitute them. Please contact us ASAP and mention your order number.

What preparation do I need before my juice cleanse?

To get the most significant results it is best to go progressively lighter with meals two days in advance of the cleanse, as well as to cut smoking and alcohol before and during the cleanse.

Can you tell me more about the price of your cleanses?

The price of our cleanses is the simple reflect of what they are: a high-value product (good taste, healthy, efficient and convenient nutrition) accompanied by a personalized service (customization, help in choice, delivery).

We are artisans, our input is perishable produce and our process is labor-intensive. We pay wages that make it possible to live decently in Switzerland, but nothing extravagant to anyone. We have a true commitment to innovation and spend a lot of means and effort to be able to offer you new, quality products on a regular basis.

Can I change my start date if my plans change?

Yes, if you notify us at least 3 days in advance. Our logistics do not allow us a shorter notice period.

Where will I find proteins during my cleanse?

You will find a bit of them in the juices, in simple, highly-available form, but not enough to build muscle mass or any such thing. In an adult who has finished his growth, and except if there is a will to build muscle mass, protein needs are low. Existent, but low. You can safely forego proteins for a few days. The same goes with healthy fats, although an adult needs more healthy fats than protein to be healthy. If you are particularly skinny, do not opt for too long a cleanse.

How many calories is each cleanse?

In calories per day, the soft cleanse will be around 800, the green cleanse around 500 and the expert cleanse around 200.

How many calories is each cleanse?

In calories per day, the soft cleanse will be around 800, the green cleanse around 500 and the expert cleanse around 200.

Can I drink or eat anything else than the juices? Should I drink tea on a cleanse?

You should not eat if you want the full benefits of the cleanse. You can drink quality water (filtered or natural, low in minerals) or herbal tea (nothing too strong, and without caffeine is the best) if you are thirsty beyond the juices. In that case, we recommend you space out juice 2.0 bottles so as to cover the whole day, and drink water in between. Please bear in mind that it is NOT good to drink a lot of liquid at once (even water), as this puts stress on your kidneys: drink slowly.

I have a scheduled lunch or dinner during my cleanse. What should I do?

Option A: you resist established order and social pressure. You go to the lunch with your juice bottle, explain to your meal partners that you are doing a juice cleanse and tell them how fantastic it is, especially with Valya juices. Your meal partners formulate an opinion about it (most likely they think your decision is awesome and that they too should cleanse) and the conversation moves on to another topic.

Option B: you pussy out and eat. You will not experience the full benefits of the cleanse. In that case, at least order something light like a salad.

Up to you...

What if I get hungry during my cleanse?

During the first three days, we advise you to challenge your body a little and resist hunger. You will help your organism get tougher and manage its nutrient stocks better. Usually hunger will disappear after day 2.

In case you are really skinny and hunger disappears at first but then comes back in a big and very clear way (day 4-5 and beyond), we advise you to eat. The cleanse you chose was too long for your body at this time.

It’s OK! Just eat a healthy meal (raw, vegetal, easy to digest: fruits mainly), and get back on track with your juice cleanse. Next time, you may last longer.

How much weight will I lose with my cleanse?

If you do your cleanse seriously, and unless you are already skinny, you will lose weight. How much depends entirely on the state of your organism, and giving a one-size-fits-all answer would be dishonest. Also note that a juice cleanse is about cleansing and energizing yourself, and rewiring your body to enjoy healthy food again (if not already the case). Loss of excess weight is only one of the many positive consequences of a cleanse. Another note: if after the cleanse, you get back to unhealthy eating habits, you will gain back the weight you lost. Last note: if you want to lose weight in a drastic fashion, have a look at a real fasting experience of at least 3 days (with water or without). This is not for everyone and you should prepare such an experience, but it is the most efficient.

I have not been to the toilets at all, is this normal?

It is not normal not to urinate during the cleanse.

The absence of bowel movement, although not a positive thing, can happen. It means that your transit is a bit lazy and depends on food stimulation and/or food mass input to evacuate feces. This may be a sign of chronic fatigue. If you have not evacuated feces at all for more than 7 days, we recommend you go for an enema.

Can I cancel the rest of my cleanse when I am in the middle of it?

If you have good reasons to stop your cleanse, we allow cancellation of any juice delivery than happens more than 3 days ahead. You need to contact us ASAP and mention your order number and reasons for stopping your cleanse.

For any delivery that happens in 3 days or less, you are out of luck. We suggest you consume the juices alongside food and if you have too many bottles, make a gift to friends of yours.

How do I properly exit a juice cleanse?

The same way you enter it: progressively. We recommend introducing solids starting with the most digestible of all: fruits. You can then move on to other foods. A juice cleanse is about cleansing and energizing yourself, and rewiring your body to enjoy healthy food again (if not already the case). The idea is, if possible, to avoid getting back to unhealthy habits (or the unhealthiest ones) after the cleanse.

Can I expect a yo-yo effect after a cleanse?

If you start eating unhealthy again, definitely. Otherwise, not really.

How frequently should I cleanse?

Cleanses should be recurrent, with our lifestyle we generally accumulate more toxins than we can evacuate, and we also generally have a big backlog of toxins to evacuate. We would recommend allowing at least twice the number of cleanse days you had before starting another cleanse. The proper timing will come from your own experience.

Do you offer discounts for groups?

We want to encourage the Super-Juice and cleansing movements. Please contact us prior to ordering and give us the details of your group order.

Help, I have gas!

The juices themselves do not create gas. What happens is that Super-Juice helps expel clogged gas, and also helps clean the gut walls, a process which can release gas. In any case, this symptom is a good sign.

Will I experience deficiency symptoms during the cleanse?

No, unless you already had one when starting the cleanse, or a specific medical condition, or hunger came back after 4-5 days and you ignored it.

Can I exercise/workout while on a juice cleanse?

In general, yes. If you feel too weak to exercise, rest instead: Your body is already doing its own internal workout when you are on a cleanse.

Note that exercising will increase elimination (oxygenation, perspiration) but will slow down your detoxification, as you take energy to put it in movement rather than in detox.

Shipping
Where do you ship?

We currently ship customized boxes and cleanses to the whole Switzerland.

For events, retail/wholesale and enterprise contracts, we can have more flexibility in our delivery. Please contact us directly.

Can I come and pick-up my order directly at your workshop?

Please contacts us if you'd like to pickup your order at our workshop.

What are the delivery costs? Do you offer free shipping?

Shipping costs are included in the price of the customized boxes and cleanses. To ensure maximum quality, we handle shipping ourselves so it is difficult to estimate the cost exactly.

How long should I expect to wait for my order? When can I begin my cleanse?

For cleanses or first/single orders of customized boxes, you will need to select a delivery date that is at least 48H after your order date.

How do the perishable products (Super-Juice, etc…) keep cool/chilled during delivery?

Within our carton, we pack our products in an insulating foil, and add dry ice packs. This way, respect for the cold chain is guaranteed for up to four hours after delivery to your doorstep.

How will the products be packaged?

We use standard, uncolored cardboard boxes. Within our boxes, we pack our products in an insulating foil, and add dry ice packs.

What happens if I am unavailable at the time of delivery?

We systematically deliver to your doorstep and send you an email as soon as delivery has been made, so your presence is not required for delivery. Our products are packaged in a way that respect for the cold chain is guaranteed for up to four hours after delivery.

What do I do with my empty carton?

If you plan to soon be delivered again by us and if your carton and/or insulating foil and/or ice packs are in good shape, please do not hesitate to put them on your doorstep the evening before the delivery: we will happily take them back and give them another life. If you do not plan to receive another delivery from us anytime soon, then you can re-use your carton and different accessories, or recycle them if you really have no use for them.

Payment & Orders
Can I pay in several installments?

For now, our system does not allow payment in several installments, sorry.

What do I do if my payment is declined?

If the problem does not seem to be on your side (card details are correct, card limit has not been reached, there are sufficient funds on the account linked to the card), try again. If the problem persists, please try another card or payment method. If the problem still persists, please contact us.

Please note that if a payment is declined for a given order, another payment attempt will automatically be made two days later, unless a successful payment attempt for this order happens before.

What forms of payment do you accept?

Credit card (including Apple Pay and Android Pay) and Sofort banking are accepted. More forms of payment will be available in the future.

My credit card is about to expire, what do I do to avoid disruptions in my subscription?

Simply go to your account under the “my card” section and input your new card details. You can only use one payment card at a time.

How can I order?

Orders for customized boxes and cleanses happen directly on our website. Customize a box or select a cleanse, add it to your cart, validate your cart and enter your delivery details, and pay. You need a credit card (also available with Apply Pay and Android Pay) or Sofort banking to pay.

When will my credit card be charged?

You credit card will be charged at the time of your order. 

The order I made isn’t accurate: what can I do?

Contact us ASAP and don’t forget to mention your order reference in the message.

Can I order custom boxes or cleanses for several people?

Of course. For large single or recurring orders, you can also contact us and we will discuss with you how best we can accommodate your needs.

The order I received isn’t accurate: what should I do?

We apologize for this mistake and will make it up to you. Please contact us and mention the order reference in your message.

Wholesale
Can I sell Valya products on my own website or in my own shop?

We are open to many forms of collaboration! Please contact us.

Events & Donations
Can I have Valya products at my upcoming event?

It would be a pleasure and honor for us to cater for the healthy and tasty food needs of your event. Please shoot us a message.

Will Valya donate to my charitable cause?

There are some causes worth defending. Please write to us and we will carefully examine your request.

Careers
Is Valya hiring?

Do not hesitate to send us your CV and motivation letter anytime. Contact us using our contact form.

Gift Cards & Codes
Do you sell gift cards?

Yes. Gift cards can be found in our e-shop.

How do I redeem a gift card or coupon?

Gift cards and coupons can be redeemed in your cart, before payment of your order.

Ecology
Why don’t you use glass bottles?

Most people complain that glass bottles are heavy and fragile.

What’s more, glass bottles are an ecological choice only if they are returned in one piece, untouched. Most of the time, glass bottles are thrown away for recycling, which means they are broken and then re-melted into other bottles. This is a very energy-intensive process, as glass needs a very high temperature to be melted.

We use glass bottles for a good part of our office and café deliveries.

What do you do for sustainability?

We try to minimize waste and recycle properly, in particular the veggies and fruit fiber. We manufacture our products very close to where we deliver them. When in a subscription, we encourage our clients to return delivery boxes and accessories to us if they are in good shape.